If you are not completely satisfied with an EasyCare product, for any reason, you may simply request a return within 45 days of purchase, and EasyCare will gladly refund the purchase price (excluding a shipping/restocking fee).
If you purchased your EasyCare product(s) from one of our authorized EasyCare dealers, you may contact that dealer to request a return. Our 45 Day Satisfaction Guarantee covers EasyCare products purchased from our dealers, but returns must be made through the dealer from which you made your purchase.
We do not offer exchanges. All returns will be processed as refunds. If you would like to re-purchase a different style or size, you may do so as a new, separate order. Because hoof boot problems typically arise because of improper fit or function, we ask that you please ensure that you have the correct size and the correct style for your horse’s needs before re-ordering.
Our 45 Day Satisfaction Guarantee does not cover the following products:
- Adhesives and packing materials.
- Certified Used products, factory seconds, clearance items, or other products that were purchased as used.
- Boots altered by heat fitting, or used over steel, aluminum, or composite horseshoes.
- Damage inflicted by omnivorous horses, rodents, or other unusual abuse.
- Glue-on boots, shoes, products or accessories that are not in their original, unopened packaging.
Please allow up to 10 business days from the date that EasyCare received your return for the credit to appear on your recent credit card activity.
Please contact us with any questions regarding returns.