Jen originally contacted EasyCare in October with questions on Fit Kit she had ordered for her horse. She indicated that they had done well on three feet; however, she was having trouble with the right front. She said she could see a little bulging on the outside of the shell right above the tread. I asked her to send measurements for the right front, which she promptly emailed to me. With the measurements that she emailed, I thought this horse is never going to fit in our current style of the  Easyboot Glove. He was about three sizes apart on width and length. But, for some reason, Jen and I pursued it. Perhaps because the Glove fit so well on the other three feet or maybe it was that Jen and I are both stubborn people. We just couldn’t figure why this one foot was so much trouble but we refused to give up!

I have trouble seeing through this headset that I wear (joke), so I asked Jen to send me some pictures of her horse’s bare feet and then pictures of all four with the shells on. She took some great shots as you can see.

The rears looked great, but, the fronts – not so great. She had about an inch and a half to two inches between the hairline and the top of the shell (should be about one half to one inch) and she had gapping in the back of the shell.

And then we had the bulge.

I thought maybe we were getting the bulge because the 2.5 shells was too small. According to her measurements, I thought that the size 3 would be too large but, just for kicks, I asked her to send me pictures of her horse in the size 3 shell. Here is Eli in, what Jen and I both laughingly refer to as his galoshes.

When I looked at these pictures, it became obvious that Eli had a flare on the right front and was also a bit long.

I knew Jen had freshly trimmed measurements when she ordered the Fit Kit because she does barefoot trimming and natural hoof care, but where was she in her trim cycle now? And just about that time, Jen emailed me and asked if she should do some rasping because her horse hadn’t been trimmed in a while.

Well, to make a long story short (which I didn’t do), Jen ordered her Glove boots and power straps and here is Jen and Eli.

This is what Jen has to say: “I absolutely LOVE my Easyboot Gloves – and so does Eli! He was getting a little footsore on rocky trails due to the wet summer we had (Jen lives in Anchorage, Alaska) and with the Easyboot Glove, I feel like he can go anywhere. And he moves so beautifully with them on. It’s as though he doesn’t even notice them. I’m getting the technique down for getting them on and off and it’s almost like Eli looks forward to wearing them. Thanks again for your help!”

The moral to this story is when you are having trouble with sizing, whether it be the Glove, Epic, Boa or whatever style, please call Customer Service at EasyCare and let us help you.

Dee Hoime

easycare-customer-service-dee-hoime

Customer Service

When you call EasyCare, I’m one of the folks that will answer. I’m also one of the cowgirls in the group. (Heck no, I don’t show, I Rodeo!) When it comes to life’s adventures – never pull back on the reins, and remember: the world is best-viewed through the ears of a horse!