This is a fictional story (or is it?) of an Easyboot Glove purchase. The name has been changed to protect the innocent.
Mary Jones went on a ride last weekend and saw numerous riders using a cool hoof boot on their horses hooves and when Mary asked around about the boot they told her it was the Easyboot Glove from EasyCare. Mary knew she just had to have a pair. She went to EasyCare's website and read about the Glove boot such as how to measure, sizing etc.
The next day Mary went out to measure her horse and even though it said to measure in millimeters she thought, "I know I should measure in millimeters but I only have a ruler with inches and the nearest Walmart is a good 15 minutes away so she measured in inches." Mary looked at the trim on her horse which was done 3 weeks ago and she thought, "I know I should measure after a fresh trim but I really need the boots for a ride next week so I don't have time to wait for the trimmer."
Mary ordered the boots and when she received them they did not fit and she could not figure out why. She had done everything correctly.
The moral of this story is: no ifs, ands or buts; if the directions tell you to do something a certain way, there is a reason for it. Contrary to what anyone of the male persuasion will tell you, you always get better results when you read and follow the directions carefully.
If you call the customer service help desk, you’ll probably get me on the phone! I process repairs, returns, credits and exchanges that come into EasyCare.