Have you seen the survey?
EasyCare has expanded the Durango, Colorado location in recent months and added new team members to keep up with the flow of riding season demands.It is important to us to provide the highest level of service to our valued Easybooters and Easyshoers. Please help us help you by dedicating five minutes to answer a few questions regarding your experiences with the EasyCare staff.
The Customer Satisfaction Survey requests your evaluation of the ability of representatives to listen to your specific boot problems and respond with solutions accordingly. It also requests your level of confidence that EasyCare is able to deliver service to meet your expectations. There is a brief fill-in-the-blank portion where you may offer suggestions as to how we may be more satisfying to our customers, what would please you most from EasyCare, and a miscellaneous comment section.
The results are broken down into percentages and margins for improvement are identified. They are discussed at weekly staff meetings and any problem areas are addressed with solutions. It is our priority to be available to you and efficiently address your concerns or questions with positive resolutions. Please follow this link to contribute your ideas, thoughts, and feedback: https://www.surveymonkey.com/s/easycarecs2014 . Thank you for your participation.
As one of the customer service representatives, I am happy to help get your horse into the right boots. I promote holistic methods of equine care and will assist you with finding the perfect fit for horse and rider.