Every morning, I arrive at my desk, power up all necessary programs and prepare my phone for customer call-ins. While each EasyCare Representative wears many hats and has diverse job roles, answering the phone to serve our cherished customers is a primary duty. The general consensus may be that phone jobs are dull or routine. If there is anything I’ve learned during my initiation to EasyCare, it is that our phone calls are never dull or routine.
I have experienced, on a frequent occurrence, the caller that is fretful and apprehensive; the potential EasyCare Activist whom, at first, doesn’t feel sure of the option of removing shoes and booting their horse but rather overwhelmed by the opportunity. These calls are my favorite.
The boot monster.
There is a vast group of horse people out there that have a sparked interest in booting their horses, but the spark won’t ignite. Why? Because booting is SCARY! Shoes are customary, there are too many Easyboots to choose from, and an even bigger fear, they must come off more often than nailed-on shoes - what will they ever do then?
Photo credit: Laurie Birch
There are many boots to choose from and there is no black or white method of selecting one. Each boot promises diverse benefits from another. Boot success is largely dependent on hoof conformation with riding style as an additional core factor. EasyCare believes in the barefoot or booted (or EasyShoe’d!) horse and wants the best for horse and rider. On your next ride, encourage your unbooted riding buddies and horsey friends to give us a call. A representative is on the other end, prepared to calm the uneasy contender. It’s our livelihood!
As one of the customer service representatives, I am happy to help get your horse into the right boots. I promote holistic methods of equine care and will assist you with finding the perfect fit for horse and rider.