Horse Strength, Speed, Torque and Hoof Boot Warranties

I'm often asked what type of torque is placed on a hoof boot by a horse.  I don't have the answer to that question but I marvel at the forces put on hoof protection products by a 1,000lb horse galloping around a pasture and changing direction at 30 miles per hour.  I have no idea what the exact answer is but it's a very big number.  When you consider the strength, speed and torque placed on all forms of equine hoof protection, it makes me proud to see what hoof boots have accomplished in the equine industry.  

The above photo shows the tremendous amount of strength and force that a horse can put on a both a horse shoe and a horse boot.  The Easyboot above was fitted on a horse over the top of freshly shod hoof.  The Easyboot was then glued into place with a product called EasyFoam (EasyCare doesn't sell EasyFoam now).  The foam was a pour in and would expand and fill all voids during the cure cycle.  Both the boot and the shoe were ripped from the horses foot.  All six nail clinches pulled through the hoof wall, the EasyFoam bond broke as the shoe and boot were pulled from the hoof.  The photos illustrate the forces applied to equine hoof protection.

The photos are a great example of why EasyCare has both a 30 Day Money Back Guarantee and a 90 Day Warranty Policy. Regardless of hoof boot construction, boots can be damaged, materials can rip and boots can be pulled off. EasyCare has the best warranty in the business and plans to be the leader in hoof boot technology for another 45 years.  We have recently strengthened our warranty and empowered our team to take care of dealers and consumers more effectively.

With hoof protection it is not a matter of if but when.  Many times it is not the fault of the hoof protection product but the nature of the business and product line.  EasyCare has the best and most fair policy in the industry.  Our improved warranty procedure is outlined below.  

EASYCARE CUSTOMER RETURNS & WARRANTY

USA customers that have purchased directly from EasyCare.

30-Day Money-Back Guarantee. 

We back all of our products with a money-back guarantee. If you are not completely satisfied with this product for any reason, EasyCare will gladly refund your purchase price (excluding shipping and handling) within 30 days of purchase. To qualify, all products must be returned to EasyCare and have a dated receipt. Offer not valid for EasyCare bargain bin or factory seconds. The customer will need to contact EasyCare Customer Service at 800-447-8836 to obtain a Return Authorization Number (RMA). The customer is responsible for freight costs to and from EasyCare.  

90-Day Warranty. 

EasyCare Inc offers a 90 day repair or replacement warranty (from date of purchase) on quality and workmanship for all merchandise manufactured under the EasyCare label. The customer should return the product to EasyCare with a copy of the customer’s dated receipt showing the item was returned within the 90 day period.  Products will not be accepted without a dated proof of purchase. When the product is sent in for evaluation, the customer must call EasyCare Customer Service at 800.447.8836 to obtain a Return Authorization Number (RMA).  Products that can be repaired will be quickly sent back to the customer.  Products that can’t be repaired will either be paid in the form of a store credit or replaced.  The customer is responsible for freight costs to EasyCare.  EasyCare will cover ground or parcel post shipping back to the customer.  Parts and labor are no charge under the 90 day warranty. 

EASYCARE DEALER RETURNS & WARRANTY

Customers that have purchased from an EasyCare dealer. 

30-Day Money-Back Guarantee.  

Products purchased from an EasyCare dealer that are being returned under EasyCare’s 30-day money-back guarantee must be returned to EasyCare within 30 days of purchase. The EasyCare dealer will need to contact EasyCare for a Return Authorization Number (RMA). Once this number is obtained the product will be returned back to EasyCare along with a copy of the customer’s dated receipt showing the item was returned within the 30 day period. Once EasyCare has received the products a credit memo for the full purchase price of the item will be issued to the dealer (excluding freight charges).  All 30-Day Money-Back items will be paid in the form of a store credit. The 30 day money-back offer is not valid for EasyCare bargain bin or factory seconds. The consumer and/or dealer is responsible for freight costs.  

90 Day Warranty. 

If a customer has a warranty issue in the 90 Day Warranty period it can be handled two ways.  Through the EasyCare dealer where the product was purchased or through EasyCare

90 Day Warranty taken care of through the EasyCare Dealer.  The customer should return the product to the dealer with a copy of the customer’s dated receipt showing the item was returned within the 90 day period.  Products will not be accepted without a dated proof of purchase.  The dealer will then send the product to EasyCare to be replaced or repaired at EasyCare’s discretion. When the product is sent in for evaluation, the dealer must call for a Return Authorization Number (RMA). Products that can be repaired will be quickly sent back to the dealer.  Products that can’t be repaired will either be paid in the form of a store credit or replaced.  The dealer is responsible for freight costs to EasyCare.  EasyCare will cover ground or parcel post shipping back to the dealer.  Parts and labor are no charge under the 90 day warranty. 

90 Day Warranty through EasyCare.  EasyCare Inc offers a 90 day repair or replacement warranty (from date of purchase) on quality and workmanship for all merchandise manufactured under the EasyCare label. The customer should return the product to EasyCare with a copy of the customer’s dated receipt showing the item was returned within the 90 day period.  Products will not be accepted without a dated proof of purchase. The customer must call EasyCare for a Return Authorization Number (RMA) then the product shall be sent in for evaluation.  The customer is responsible for freight costs to EasyCare.  EasyCare will cover ground or parcel post shipping back to the customer.  Parts and labor are no charge under the 90 day warranty. 

EasyCare was the first company back in 1970 to make a production hoof boot.  The majority of new hoof boot products emulate our sizing charts, sizing methods, our boot designs, glue-on techniques, our fit kit concept and many of our procedures.  EasyCare's warranty program is the best and most generous in the industry and we plan to continue leading the way.  

Garrett Ford

easycare-president-ceo-garrett-ford

President & CEO

I have been President and CEO of EasyCare since 1993. My first area of focus for the company is in product development, and my goal is to design the perfect hoof boot for the barefoot horse.


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